Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Casino Guru s.r.o. as the operator of the Casino Guru section of the guru-au.com website and your use of all services, information, tools, and community features made available through this Australian-localised platform. Effective date: 1 January 2026.

Definitions

For the purposes of these Terms:

Casino Guru means Casino Guru s.r.o., a Slovak limited liability company based in Bratislava, Slovakia, which owns and operates the guru-au.com website, including Casino Guru.
Casino Guru means the Australian-focused part of the guru-au.com website, including all pages, tools, reviews, ratings, complaint services, and information intended for users in Australia.
Website means the domain guru-au.com and all its subpages, including Casino Guru.
Operator, we, us or our means Casino Guru s.r.o., as described above. The Operator is an information portal, affiliate marketing platform and informal ADR intermediary, and is not an online gambling operator.
User, you or your means any natural person who accesses, browses, registers for, or otherwise uses the Website.
Player means a User who plays real-money or free-play games with a third-party online casino or betting operator ("Third-Party Operator") that may be reviewed or listed on the Website.
Third-Party Operator means any online casino, sportsbook, or other gambling provider that is not owned or operated by Casino Guru and to which the Website may link or about which it may publish information.
Bet or Wager means any stake of money or money's worth placed by a Player with a Third-Party Operator, not with Casino Guru.
Bonus means any promotional offer, reward, free spins, matched deposit, cashback or similar incentive offered by a Third-Party Operator or, where expressly stated, by Casino Guru in the form of non-gambling community promotions.
Content means all information on the Website, including reviews, articles, tools, ratings, the Safety Index, complaint records, community posts and comments.
Account means a user profile created on the Website to participate in the community, submit complaints, or use additional features. It is not a gambling account and cannot be used to hold or wager funds.
ADR (Alternative Dispute Resolution) means Casino Guru's informal dispute resolution and complaint-handling services between Players and Third-Party Operators, as described on the Website.

Account Registration

Eligibility and Age Requirements

18+ requirement: You may create an Account and use the interactive parts of Casino Guru only if you are at least 18 years old and at or above the minimum legal gambling age in your state or territory. By registering, you confirm that this is true.
Australian law awareness: In Australia, online gambling is regulated by the Interactive Gambling Act 2001 and enforced by the Australian Communications and Media Authority (ACMA). We do not provide gambling services and you must ensure that any gambling you undertake with Third-Party Operators is lawful in your jurisdiction.
Personal use only: Accounts are for individual, non-commercial use and must not be shared, sold, or used on behalf of any third party, including gambling operators.

Registration Process

Information required: To create an Account, you may be asked to provide a username, password, and contact details such as an email address. For general browsing of reviews and information, no registration is required.
Email verification: We may require you to verify your email address or other contact information before activating or continuing to use your Account.
No gambling funds: We do not accept deposits or hold Player funds. Any financial transactions in relation to gambling occur directly with Third-Party Operators and are subject to their terms and conditions.

User Obligations and KYC

Accuracy of data: You must provide true, complete, and up-to-date information, and promptly correct any changes via your Account settings or by contacting us.
Password security: You are responsible for keeping your login credentials confidential and for all activities carried out through your Account. You must notify us promptly of any actual or suspected unauthorised use.
Identity verification (KYC): While we do not perform full KYC for browsing the Website, we may request documents (e.g. ID, screenshots, casino correspondence) when handling complaints or disputes to verify facts and protect against fraud or abuse.
One account per person: We may limit each User to a single Account and reserve the right to suspend or terminate duplicate or fraudulent Accounts.

Betting & Gameplay Rules

Scope of This Section

No betting with us: Casino Guru and Casino Guru do not accept bets, offer real-money games, or conduct any gambling operations. All Bets and gameplay take place exclusively on platforms operated by Third-Party Operators.
Informational purpose: Any descriptions of minimum/maximum bets, game rules, RTP (return to player), or house edge are provided for information only. The binding rules are those of the relevant Third-Party Operator.

Placing Bets with Third-Party Operators

Operator terms prevail: If you choose to gamble with a Third-Party Operator, you must carefully read and comply with that operator's rules, including:
- minimum and maximum bet amounts;
- eligibility criteria (jurisdiction, age, identity verification);
- game-specific rules, payout structures, and time limits.
Local legality: You are solely responsible for ensuring that any Bet you place is lawful in your jurisdiction, especially under Australian federal and state/territory law.

Cancellation and Modification of Bets

No control over bets: We cannot cancel, amend, or restore Bets placed with Third-Party Operators and have no access to their systems.
Operator procedures: Any changes, cancellations or disputes regarding Bets must be handled in accordance with the terms and customer support of the relevant Third-Party Operator. We may assist informally through our ADR services but cannot guarantee outcomes.

Community Conduct and Communications

Respectful behaviour: When using forums, comment sections, complaint channels, or live chats on Casino Guru, you must:
- refrain from insults, harassment, threats, hate speech, or discriminatory language;
- not promote violence, self-harm, or unsafe gambling behaviour;
- not post defamatory, obscene, or otherwise unlawful content.
Prohibition of fraud and manipulation: You must not:
- submit false or manipulated evidence in complaints;
- use multiple identities to mislead other Users or our staff;
- promote or facilitate fraud against Third-Party Operators.
Moderation: We may edit, hide, or remove content and restrict or block access to community features where we reasonably believe these rules are breached.

Bonus Terms

Nature of Bonus Information

Third-party bonuses: Most Bonuses described on Casino Guru are offered by Third-Party Operators. We do not create, manage, or pay out these Bonuses and are not liable for their availability or terms.
Informational only: Bonus guides, recommendations and calculators on the Website are informational. The binding Bonus terms are those published by the relevant Third-Party Operator at the time you claim the Bonus.

Typical Bonus Conditions

Activation requirements: Bonuses usually require you to meet conditions such as:
- minimum qualifying deposit;
- entering a bonus code or opting in;
- claiming the offer within a specified period (for example, within 7 - 30 days).
Wagering requirements: Most Bonuses require you to wager a multiple of the Bonus and/or deposit (e.g. 20x - 50x) within a specified timeframe before withdrawal of associated winnings is allowed.
Game restrictions: Many Bonuses exclude certain games, bet sizes, or strategies. Typically:
- high-RTP or low-volatility games may contribute less or 0% to wagering;
- bets above a certain threshold per spin/hand may be prohibited;
- irregular play (e.g. hedging or minimal risk betting) may lead to confiscation of Bonus funds.

Prohibited Actions and Combining Promotions

Abuse prevention: You must not engage in bonus abuse or fraud, including but not limited to:
- multiple accounts with the same operator to claim repeated Bonuses;
- collusion with other Players to exploit Bonus terms;
- using VPNs or fake documents to circumvent geographic restrictions.
Combining offers: Many operators do not allow the combination of multiple Bonuses simultaneously. If combining promotions is mentioned on Casino Guru, you must still verify with the operator whether such combination is permitted.
No guarantee: We cannot guarantee that any Bonus listed on the Website will remain available, or that you will qualify for it. Operators may change or withdraw offers at any time.

Payments & Withdrawals

Scope and Disclaimer

No payment processing by us: Casino Guru and Casino Guru do not accept deposits, process withdrawals, or hold gambling funds for Users. All financial transactions described on the Website take place between Players and Third-Party Operators.
Information only: Any descriptions of payment methods, limits, fees, and processing times are based on publicly available or operator-provided information and are for guidance only. The operator's own terms always prevail.

Common Payment Methods

Typical options: Third-Party Operators may offer, subject to legality in your jurisdiction:
- payment cards (e.g. Visa, Mastercard);
- bank transfers and instant banking;
- e-wallets (e.g. Skrill, Neteller, PayPal, where allowed);
- prepaid vouchers; and
- cryptocurrencies, where permitted by local law.
Limits, fees and times: Minimum/maximum deposit and withdrawal amounts, fees and processing times are determined exclusively by the Third-Party Operator and payment provider.

Refunds and Chargebacks

No refunds from us: Because we never receive your gambling funds, we cannot refund Bets, deposits, or Bonuses. Any queries about refunds, reversals, or chargebacks must be directed to the relevant operator and/or payment provider.
Bonus-related disputes: Where a dispute concerning payments or Bonus-related winnings arises and you submit a complaint through Casino Guru, we may attempt to mediate but cannot compel any operator to pay or refund funds.
Fraud alerts: If anyone contacts you claiming to be from Casino Guru and asking you to send money directly to them, this is fraudulent. You should refuse, report the attempt to us, and, where appropriate, to local authorities or your bank.

Limitation of Liability

Our Commitments

Information accuracy: We use reasonable care and skill to research, compile, and update Content, including reviews, the Safety Index, and educational materials.
Fair ADR handling: When we handle complaints or act as an informal ADR intermediary, we aim to assess disputes impartially and in line with the applicable Third-Party Operator's terms and general industry practice.

Exclusions of Liability

No liability for gambling losses: You acknowledge that gambling involves risk. We are not responsible for any losses, damages, or costs you incur as a result of your decisions to gamble with any Third-Party Operator.
No guarantee of accuracy or availability: Content may not always be complete, accurate, or up to date, and Bonuses or operators displayed may change or become unavailable without notice.
Technical failures: We are not liable for any damage or loss caused by:
- interruption, delay, or failure of networks or telecommunications;
- software bugs, viruses, or other technical defects beyond our reasonable control; or
- incompatibility between the Website and your hardware, software, or internet connection.
Third-party services: Links to Third-Party Operators and services are provided for convenience. We do not control and are not responsible for their websites, software, or conduct.

Maximum Liability

Cap on damages: To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising out of or in connection with the Website and these Terms (whether in contract, tort, negligence, or otherwise) shall be limited to the lower of:
- the total amount, if any, paid by you to us for chargeable services on the Website during the six (6) months preceding the event giving rise to the claim; and
- the AUD equivalent of the stake of the Bet to which the claim primarily relates.
Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable consumer protection laws (including, where applicable, mandatory rights of Australian consumers).

Intellectual Property Rights

Ownership of Content

Our IP: All Content on Casino Guru, including text, graphics, logos, icons, the Safety Index, tools, layouts, and software, is owned by or licensed to Casino Guru and is protected by copyright and other intellectual property laws.
Trademarks: "Casino Guru" and related logos and marks are trademarks or registered trademarks of Casino Guru s.r.o. Other names and logos are the property of their respective owners.

Permitted and Prohibited Use

Personal use: You may access and use the Website and its Content for your personal, non-commercial use, including for information and research about online gambling and responsible gambling.
Prohibited activities: You must not, without our prior written consent:
- copy, reproduce, redistribute, publish, or publicly display substantial parts of the Content;
- scrape, harvest, or systematically extract data from the Website (including, without limitation, reviews, ratings, and complaint records);
- modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any part of the Website or its software, except where permitted by law.
Third-party IP: Any third-party logos, trademarks, or game titles displayed on the Website are used for identification purposes only and remain the property of their respective owners. No affiliation or endorsement is implied unless expressly stated.

Privacy & Data Protection

Privacy Policy: All personal data you provide to Casino Guru is processed in accordance with our Privacy Policy, which forms part of these Terms.
Data standards: As a company based in the European Union, Casino Guru processes data under EU data protection law (including GDPR), in addition to any mandatory data protection requirements that apply to Users in their own jurisdictions.
Complaints and responsible gambling: Information you provide when submitting complaints or using our responsible gambling tools (including our global self-exclusion initiative) is handled in line with the Privacy Policy and used only for the purposes explained there.

Changes to Terms

Updates and Notification

Right to amend: We may update or modify these Terms from time to time, for example to reflect changes in law (including Australian regulation), our services, or industry practice.
How we notify you: Where changes are material, we will take reasonable steps to notify Users, which may include:
- posting a prominent notice on Casino Guru;
- updating the "Effective date" at the top of these Terms; and
- sending an email notification to registered Users, where appropriate.

Acceptance of Changes

Continued use: By continuing to access or use the Website after any updated Terms become effective, you agree to be bound by the revised Terms.
If you disagree: If you do not agree with any change, you must stop using the Website and, if you have an Account, you may request its closure. Any continued use after the effective date of changes will constitute acceptance.

Termination & Suspension

Grounds for Suspension or Termination

Misuse of the Website: We may suspend or terminate your Account or restrict your access where we reasonably believe that you:
- breach these Terms or any applicable laws;
- submit fraudulent complaints or evidence;
- engage in harassment, hate speech, or other abusive behaviour; or
- attempt to interfere with the security or proper functioning of the Website.
Legal and compliance reasons: We may suspend or limit access for Users in particular jurisdictions (including Australia) if required to comply with legal or regulatory requirements or enforcement actions (for example, by ACMA).

Procedure and Effects

Notice: Where reasonably practicable, we will notify you via the email associated with your Account of the reasons for suspension or termination and, where appropriate, provide an opportunity to respond.
No gambling funds: As we do not hold gambling funds, termination of your Account does not affect balances with any Third-Party Operator. You must contact the relevant operator directly about any remaining funds.
Content and access: We may retain records of your complaints and contributions for legitimate purposes such as maintaining the integrity of the complaints database, as explained in our Privacy Policy. We may also block further access from Accounts or devices associated with serious abuse or fraud.

Governing Law & Jurisdiction

Applicable Law

Primary governing law: These Terms and your relationship with Casino Guru regarding the use of Casino Guru are governed by the laws of the Slovak Republic, without regard to conflict-of-law principles.
Consumer protections: If you are a consumer, mandatory consumer protection rules of your country of residence (including, where applicable, Australian consumer law) may also apply and cannot be excluded.
Australian regulatory context: Nothing in these Terms alters the application of Australian laws, including the Interactive Gambling Act 2001 and ACMA enforcement powers. We reiterate that we do not offer prohibited interactive gambling services to Australian residents.

Dispute Resolution

Internal resolution: If you have any dispute or concern regarding the Website or these Terms (not including disputes with Third-Party Operators about Bets), you should first contact us using the channels described in the Contact Information section so we can attempt to resolve the issue informally.
Court jurisdiction: Subject to mandatory consumer rights, any dispute between you and Casino Guru that cannot be resolved amicably shall be submitted to the competent courts of the Slovak Republic. For consumers, this jurisdiction shall be non-exclusive, meaning you may also be entitled to bring claims in your local courts where required by law.
Third-party gambling disputes: For disputes with Third-Party Operators, our ADR and complaint services are informal and voluntary. They do not replace any official dispute resolution mechanisms that may exist under the laws or licence conditions applicable to the operator.

Contact Information

Customer Support

Website: For support related to Casino Guru, including questions about these Terms, the Website's content, or complaint handling, please use the contact and complaint channels available on https://guru-au.com.
Email: A specific support email address is not specified in the available data. Where an email channel is offered on the Website (for example, within a contact or complaint form), communications sent via that channel will reach our support team.
Phone: A dedicated customer support phone number is not specified. All support is currently provided online.

Legal and Corporate Details

Operator: Casino Guru s.r.o.
Registered office / headquarters: Bratislava, Slovakia (exact street address and postal code not specified in the provided data).
Company registration number (IČO): 52 561 385 (Business Register of the Slovak Republic).
Official Website: https://guru-au.com
Responsible gambling resources: For information about responsible gambling and our global self-exclusion initiative, please see the relevant sections and tools referenced on guru-au.com.